Please read this agreement carefully before using this site or submitting an order. If you do not accept these terms and conditions then you must not use the site or submit an order.

For the purposes of this agreement the words ‘We’, ‘Our’ and ‘Us’ refer to and ‘Site’ refers to the material delivered on www.h-e-c.com.au. The words ‘You’ and ‘Your’ refers to you the customer or home prescriber.

Amendments

We may amend this document at any time. The amendments will become effective once posted on the site.

Medical Disclaimer

The material on our website is not intended to be a substitute for consultation by a healthcare provider. Serious injuries and illness should never be treated without seeking expert advice. Any information provided on this site is not intended to replace advice from your doctor or homoeopath and we advise you to seek medical help and diagnosis where appropriate.

Dispatch, Postage and Handling

Once you have placed your order and the order has been paid for, your order will be ready to dispatch within 2 working days. We dispatch all orders via Australia Post. For delivery details please go to www.auspost.com.au

Standard Post (within Australia) – $10.00
Express Post (within Australia) – $15.00
International Post – $25.00 (up to a max. of 500grs)

We ship to all countries except: Afghanistan, Angola, Belarus, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Republic of the Cote d’Ivoire, Cuba, Egypt, Gabon, The Gambia, Ghana, Iran, Iraq, Kenya, North Korea, Lesotho,  Liberia, Libya, Malawi, Mali, Mauritania, Myanmar, Niger, Nigeria, Occupied Palestinian Territory, Rwanda, Sierra Leone, Somalia, Sudan, Swaziland, Syria, Togo, Uganda, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates. Where an order is returned to us by customs in a sellable condition, we will refund the amount less the freight costs incurred by us to send the order in the first place.

For delivery times see www.auspost.com.au. Alternatively you can organise a courier to collect the parcel from Owen Homoeopathics.

All overseas orders will be posted via international airmail within 4 working days, for delivery details please go to www.auspost.com.au/international/ and choose your country.

Credit Card Fees

We do not charge extra to use a credit card.

Refund Policy

On the rare occasion you may receive incorrect or damaged products from us – where the error is an error on our behalf- we will replace your order and post it to you at no cost to you. You may be asked to return the product to us for inspection. We will not issue refunds on the basis that you ordered incorrectly.

Limitation of Liability

We will take every precaution to ensure that your order is delivered to you intact and within a reasonable amount of time. However, once your order has been placed into the hands of the shipping agent we are no longer liable. Any loss or damage will need to be taken up with the shipping agent.

Should you wish to take precautions against loss during transit you should consider registered post or taking out additional insurance through Australia Post.

Security

Our website uses 128-bit SSL encryption (secure sockets layer). It has SSL security, the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

If you have any questions regarding our security policy please contact our customer support centre owen@h-e-c.com.au.

Copyright and Trademarks

All information, material and trademarks contained on this Site are classified copyright under the Australian Copyright Act 1968 (ie text, graphics, logos, icons and software) which is owned or licensed by Owen Homoeopathics unless otherwise indicated.